About The Avenue
Choosing a Therapist
Confidentiality & Professional Standards
Getting Started
Practical Concerns
About The Avenue
Who are you ?
The Avenue is a collective of five experienced psychotherapists and a psychologist. Each of us has our own areas of specialism and experience, but we are united by a commitment to helping people navigate challenges, find greater clarity, and live more fulfilling lives.
What kinds of issues do you work with ?
Clients come to us with a wide range of concerns. These might include anxiety, low mood, difficulties in relationships, self-esteem struggles, life transitions, work stress, trauma, or simply a sense of being “stuck.” Between us, we bring expertise across many areas, and we can help you find the therapist best suited to your needs.
Are you all qualified psychotherapists ?
Yes. Each therapist at The Avenue is a fully trained psychotherapist and or psychologist (all of whom are registered to their respective professional body), working to professional ethical standards and with regular supervision aligned to the requirements of each professional governing body. We also continue to develop our skills through ongoing training.
Choosing a Therapist
How do I know which therapist is right for me?
Finding the right fit is important. You can read our therapist Profiles to get a sense of our different approaches and backgrounds, and book directly with your chosen therapist. You may also Book a 20-minute consultation (£50) to explore what you’re looking for and ensure you’re matched with the therapist who is the best fit for you.
Can I change therapists if it doesn’t feel right?
Yes. It’s completely normal to want to find the best fit. If you’d like to try working with another therapist at The Avenue, just let your therapist know and we’ll help with the transition.
Can you help me choose the right therapist for me?
Yes, absolutely. We offer a therapist matching service which includes a 20 minute consultation to enable us to find the best therapist for your needs, this service is charged at £50. Book now.
Confidentiality & Professional Standards
Is what I share in therapy confidential?
Yes. What you say in therapy is treated with respect and confidentiality. There are only rare exceptions (for example, if there is a risk of serious harm to yourself or others), which your therapist will explain at the outset.
Do you work under a professional code of ethics?
All therapists at The Avenue adhere to the ethical frameworks of their accrediting bodies. We take confidentiality, professional boundaries, and client care extremely seriously.
Getting Started
How long is a session, and how often will I need to come?
Sessions usually last 50 minutes. Most clients meet their therapist weekly, but we can discuss what works best for you.
How do I arrange an initial session?
Explore our therapist Profiles and contact your preferred therapist directly to book your first session.
Need guidance choosing a therapist?
Book a 20-minute consultation (£50) to discuss your needs and ensure you’re matched with the most suitable therapist.
What happens in the first session?
The first session is an opportunity to get to know each other and explore what brings you to therapy. We’ll talk through your concerns, your hopes for therapy, and answer any questions you may have. It’s also a chance for you to see if the therapist feels like a good fit for you.
Practical Concerns
How long will I need therapy for?
There is no set length. Some clients come for a handful of sessions focused on a particular difficulty, while others work with us for longer periods to explore deeper patterns. This is something you and your therapist will review together.
Do you offer your services internationally?
Yes, absolutely. The Avenue prides itself on its global reach being able to work with clients internationally both remotely and in person dependent on the need of the client and the therapist’s availability. Our ability to work internationally is supported by the multiple languages spoken by the team so if this may be a personal requirement please enquire. All of our therapeutic work is carried out under UK jurisdiction and law.
What if I need to cancel a session?
Cancellations and requests to reschedule must be made at least 48 hours in advance to avoid being charged. Sessions cancelled or rescheduled with less than 48 hours notice will be charged as full price.
Can I use health insurance to pay for therapy?
Please check with us and with your insurer to confirm what’s covered.
What if I’m not sure therapy is for me?
That’s completely fine. The best way to find out is to try an initial session and see how it feels. Therapy is a personal process, and you’re under no obligation to continue if it doesn’t feel right.
What should I do if I’m in crisis or worried about my safety (or someone else’s)?
The Avenue is not an emergency service, so we are not able to provide immediate crisis support. If you are in danger or need urgent help, please use one of the following options:
- Call 999 if you need an ambulance or emergency assistance.
- Contact your GP for urgent medical or mental health support.
- Go to your nearest A&E department or call NHS 111 for medical advice.
- Call the Samaritans on 116 123 for free, 24-hour support.
How do you look after my personal information?
Your privacy matters to us. At The Avenue we handle all personal information with care and in line with data protection law. We are fully GDPR compliant, which means your data is stored securely and only used for the purposes of providing therapy. You will receive more detail about confidentiality and data protection when you begin working with your therapist.
Do you offer therapy in person?
The Avenue works both remotely and in person. This gives clients flexibility and the opportunity to access therapy from the comfort of their own home or workplace, alongside the option of going to a dedicated therapeutic space. In-person locations vary depending on the practitioner. Please visit the Profiles section and contact your chosen therapist directly to inquire about in-person locations.
How much does it cost?
Each therapist sets their own fee for individual therapy, ranging from £100 to £260 per 50-minute session. Please visit the Profiles section and contact your chosen therapist directly to inquire.
How do I pay?
Sessions are paid for directly with your therapist, usually via bank transfer. Payment terms will be confirmed with you in advance.
